- CRM Software – Customer Management Software free and Loyalty program in Sivib POS Software is a powerful marketing tool: Add as many customers as you’d like and store their contact information, birthday, shopping preferences, or any other information. The more info you have, the better you will meet your customer’s specific needs, improving the chances of attracting and will help your business sell more.
- By using CRM tools, you can easily set up a customer loyalty program, view the loyalty points of customers, add information about the customer, view the customer’s purchase history, send promotional messages to the customer, check the customer’s outstanding dues, and more.
Table of Contents
- 1 The Benefits of CRM – Customer Management Software Free
- 2 How to Implement CRM – Customer Management Software Free
- 3 Reporting Analytics tool for CRM Software and Loyalty program
- 4 How to use SMS and Email Notifications in CRM Software Free
- 5 Key Features of CRM – Customer Management Software Free
The Benefits of CRM – Customer Management Software Free
Improved Customer Satisfaction
One of the biggest advantages is improved customer satisfaction. By accessing customer information such as purchase history, you can personalize the shopping experience and offer tailored promotions, discounts, and loyalty programs. You can also track customer purchases and see what products they are interested in, which can help you make informed decisions about future promotions and sales.
By deeply understanding customer preferences, retailers can make informed decisions about product offerings, promotions, and pricing. This leads to higher sales and a more successful business.
Better Inventory Management
By tracking customer purchasing patterns, retailers can better understand demand and adjust their inventory accordingly. This can help you avoid stock shortages, reduce waste, and improve efficiency.
Managing the relationship between an organization and its customers over time.
How to Implement CRM – Customer Management Software Free
Collect Customer Information
- In the sales process, in addition to consulting – supporting customers. You must collect and update the customer’s information: Full name, occupation, date of birth, phone, gender, address, email, social network, workplace, income, family, etc. hobbies, desires, financial situation, etc., consumption habits, customer channels purchased, interaction history, purchase history, feedback, etc.
- Centralized Customer Information: all your customer information is in one centralized location, making it easily accessible in the back office or right from the POS so that you can access and manage your customer’s data from anywhere.
Analyze Customer Data
- Wholesales and retailers can analyze customer data to better understand purchasing patterns and preferences. This information can then be used to inform business decisions and improve customer experience.
Add new customers and input their info either directly at the POS.
Save customer information seamlessly during checkout and rapidly build your customer database.
Drive Loyalty Though Membership – Customer Grouping
- Your customers aren’t all the same. They may live in different locations, buy different products, frequent your store at other times, or have a special status you want to track. Organize them into groups to better track their behaviour and respond appropriately.
- With Customer relationship management and Loyalty program in Sivib POS Software, you can organize your customers into groups and sub-groups: VIPs, friends & family, loyalty members, wholesalers, or others you want to segment them.
- Creating discounts for each group of Customers can set up additional discount requirements according to the order value.
- Filter reports by customer group. Use customer groups to give you more insight into your sales. Do different customer groups buy different product sets? How do they respond to promotions and discounts?
Manage your loyalty points and membership cards with ease with Sivib POS Software
Win Back Inactive Customers
- Free CRM software and Customer Loyalty Program offers a list of customers that haven’t been shopping with you in a while or within any specific period. Last week, last month, for the whole year: it’s your pick!
- Use it in your favour: reach out to them offering special offers so you can get them back to your store.
Managing Customer Debt and Revenue with CRM Software Free
- Free CRM tool allows you to keep track of the debt and revenue owed by your customers, making it easier for you to manage your accounts receivable, manage your finances effectively and make informed business decisions. Customer relationship management system also provides you with reminders and alerts when payments are due, ensuring that you never miss a payment.
Reporting Analytics tool for CRM Software and Loyalty program
- View customer purchase history to provide personalized service.
- Filter the customers with the most visits or most purchases.
- See the database of your customers from all outlets across your chain stores.
- Check customers’ balances, the history of their purchases, the total amount spent, current loyalty point balance, total rewards redeemed, and notes on their preferences.
Strategic Analysis and Planning
- Each client will have a complete and detailed chronological list of transactions. That’s an excellent opportunity to get in touch with them, letting them know about the promotion you’ve been preparing for items that may interest them!
- Use CRM Software and Customer Loyalty Program in Sivib POS Software Free to capture and organize customer data.
- This enables customer outreach, like pick-up calls and emailed receipts, and provides your marketing team with valuable information, allowing you to communicate better with your customers.
Learn more about Reporting Analytics Tool
- SMS and Email are important communication mediums in the present business market. Customers can be informed about different transaction details to have better clarity. Using the SMS & Email Alerts business booster, Wholesale and Retail businesses can remain more connected with their customers by sending information about promotions, offers, festivals, birthdays, and schemes via SMS and Email.
- CRM Software Free has a real-time business monitoring tool to notify/send critical business information via SMS or Email. This helps Wholesalers and Retailers save time and gain better control over their sales and customer care process.
SMS/Email your way to success… Improve customer relationships, lower operating costs.
Alert the manager when the expiration date, low stock and stock out.
Greet new customers on special occasions such as festivals, birthdays, etc.
Remind your customers by sending them loyalty points calculated from their last purchase.
No more installation. Establish and start using instantly.
Plans for 3rd Party Bulk SMS Providers
Freedom to Choose your 3rd Party Bulk SMS providers basis your need, and we will integrate it with the Sivib POS Software solution.
Stay more connected with your customers with SMS and Email Notifications.
Key Features of CRM – Customer Management Software Free
- Quickly import Customer lists using Excel spreadsheets or from other sources.
- Create a detailed customer database.
- Input notes about specific customers to better gear towards them.
- Quickly create and save new customers during transactions.
- Turn once-in-a-while shoppers into regulars.
- Run loyalty programs to reward customers for their recurring purchases.
- Be notified when customers earn enough points to redeem a reward.
- Be notified of the customer screen to see all upcoming birthdays.
- Manually edit a customer’s existing number of loyalty points.
- Send marketing materials to customers by their Email addresses and SMS.
- Customers can use the loyalty program and receive rewards across your chain stores.
- You can issue a loyalty card with a barcode for easy customer identification for future visits.
- Customers can see their loyalty point balance on the printed or emailed receipt.
- Start your loyalty program in just one click by setting the reward percentage from each purchase.
- No extra apps, equipment, or fees are needed. CRM System – Sivib POS Software already has loyalty functionality.
- Convert customers’ points into discounts at the next purchase.
- See the database of your customers from all outlets across your store chain in one place in the back office.
- Check customers’ balances, history of their purchases, and notes on their preferences to provide personalized.
- Analyze the number of visits and the customer purchase amount to identify your most loyal customers.
Wouldn’t it be a pleasant surprise for your clients to receive a Happy Birthday message and a gift or special offer for that product they love?
Learn more about What is CRM? Definition + Benefits
Our solution provides all of the tools that you need to run a successful retail and wholesale chain.
Step-by-step Guide to using CRM Software – Customer Management Software free (Basic)
Step-by-step Guide to using CRM Software – Customer Management Software free (Advanced)
Establishing and using SMS and Email Notifications in Best CRM Software Free.
If you have any questions about CRM software – Customer management software free or suggestions for improvement to existing features. Let us know in the comment below!